IHA Management Institute

IHA Management Institute schedule

Session 54 of the IHA Management Institute will be held from July 9, 2024, through December 10, 2024, on the IU Indianapolis campus. Classes run from 9 a.m. to 4 p.m.

My Management Style

My Management Style is a course to identify a manager’s preferred style of management and apply this style to daily management activities such as planning, creating teamwork, evaluating performance, and motivating employees.

Topics include:

  • The five management behaviors
  • My management behavior in terms of focus on results and focus on employees
  • The results implications and the employee implications of my dominant management behavior
  • How to modify my dominant behavior
  • The five management behaviors as applied to decision-making, performance assessment, and goal setting

Superior Listening Practices

This session addresses critical listening skills, including practices of inferior and superior listeners. Students will make an assessment of their listening skills and investigate health care settings in which superior listening is essential.

Topics include:

  • Health care workplace settings in which superior listening is essential
  • Eight practices of inferior listeners
  • My listening proficiency based on self and other person’s assessment
  • Eight practices of superior listeners with demonstrations

The High Performance Teams course is a one-day, challenge-oriented, experiential educational program. A series of carefully structured activities/tasks and facilitator-led debriefings are used to allow participants to become aware of how a group can mature into a cohesive productive team.

Topics include:

  • Structural components of teams
  • Stages of team development
  • Management focus at each developmental stage
  • Building the environment for success
  • Five dysfunctions of a team
  • Identifying and correcting dysfunctions of a team
  • Cultivating a team environment
  • Future trends

Human Resource Issues

The hospital environment is one of the most dynamic settings in our society. The constant changes associated present numerous challenges for the hospital manager. The Critical HR Practices for Managers course provides an opportunity to be briefed on emerging management challenges and to interact with knowledgeable presenters regarding appropriate management implementation steps to meet these challenges. Special emphasis is placed on changes related to human resources, administrative procedures, operational practices, and creating an effective work environment.

Topics include:

  • Sexual harassment and violence in the workplace
  • Wage and hour laws
  • Fair labor standards
  • Lawful termination
  • Working with FMLA
  • Progressive discipline
  • Becoming an employer of choice able to attract and retain top talent

The Art of Successful Interviewing is a one-day course to develop managers’ skills to hire productive employees and to build managers’ awareness of the legal issues surrounding the interview process.

Topics include:

  • Planning the interview
  • Formulating the questions
  • Conducting the interview
  • Understanding typical problems in interviews
  • Closing the interview

Managing Time and Stress on the Job addresses two challenges of the contemporary fast-paced and complex health care workplace: time management and stress management. These two challenges are very interrelated. This course provides very practical tools to maximize the use of limited time and to minimize the stress that accompanies the demands of the health care workplace.

Topics include:

  • Profile of an organized manager
  • Planning daily work and working the daily plan
  • Reducing stress by using delegation to improve time management
  • Common workplace stressors and tactics to manage reaction to the stressors
  • The criticality of self-talk

The Financial Management for Non-Financial Managers course focuses on the generation and use of financial information for planning, budgeting, and decision-making.

Topics include:

  • Basic skills needed to read, interpret, and analyze financial statements
  • Organizing financial data for management use
  • Cost analysis of present programs
  • Techniques for budget presentations
  • Effective communication with financial specialists

Developing and implementing employee motivation strategies presents a significant challenge for the hospital administrator. This is particularly the case in an era of changing workforce values and expectations. The How to Successfully Implement Change course will evaluate alternative motivation strategies and guidelines for adoption of these strategies.

Topics include:

  • Why people resist change
  • How to overcome resistance
  • Why, when, and how money matters
  • Group rewards vs. individual rewards
  • How and when to empower the employee
  • How to jar the employee out of cruise control
  • The crucial role of the individual development plan

Coaching Practices for Developing High-Performance Employees opens with a discussion of what coaching is, stressing that it should be learned and used as a general management practice. After identifying their supervisory style, the student will learn and practice coaching skills and techniques, as well as steps for planning an effective coaching session.

Topics include:

  • Define coaching
  • Define your role in coaching
  • Skills and techniques for effective coaching
  • Describe an effective coaching session
  • Identify specific coaching techniques

Meaningful Conflict Resolution

Provides techniques and practice in managing interpersonal conflict. The course stresses the eight-step approach to conflict resolution.

Topics include:

  • Constructive vs. destructive conflict
  • The heart-to-head-to-conflict resolution process
  • When to confront and when to ignore conflict
  • How to get the whole story
  • The eight steps of preparation, discussion, and follow-up
  • How and when to use positive reinforcement
  • How to make the resolution plan happen

Dealing with Difficult People

Combines aspects of management style, conflict management, motivation, and assertiveness to help the participant develop strategies for dealing with difficult people in the workplace.

Topics include:

  • Identifying your communication and behavior style in dealing with people
  • Typology of difficult people: hostile/aggressive, know-it-all experts, super agreeable, silent/unresponsive and indecisive, complainer
  • Determining the relationship between difficult people and poor performance
  • The importance of emotional self-control when dealing with difficult people
  • Practical techniques to manage each type of difficult person

Qualification as a “Star Performer” is based on a single metric—the capacity to lead and manage in such a fashion that results related to the health care organization’s mission are maximized. More specifically, a “Star Performer” is one whose results metric places her/him in the top quartile of all managers in the organization. This course provides the framework for the journey to the “Star Performer” level. The course provides practical insights and practices in four categories: (1) self awareness, (2) self management, (3) organizational awareness, and (4) resources management. Special consideration will be given to the effective leadership and management of multiple generations.

Topics include:

  • Accurate self-assessment: foundation of self-development
  • The critical self-management competencies of the star performer
  • How to be empathetic in the organizational setting
  • Facilitating the release of employee energy
  • From Pearl Harbor to helicopter: the contrasting generational values in the workplace

Registration for Session 54 of the IHA Management Institute closes June 28, 2024.

Register now